Frequently Asked Questions

Where is Bear House Catskills?

We’re in Cairo, Greene County, New York, within reach of Windham, Hunter, Catskill, Hudson, and Woodstock.

How many guests can stay?

Bear House accommodates up to eight guests in three bedrooms: a primary bedroom with a king bed, a second bedroom with one queen, and a third bedroom with two queens. A foldable twin mattress and two Pack ’n Plays are also available. The foldable mattress provides sleeping flexibility within the eight-guest limit.

Are pets welcome?

Well-behaved dogs stay free! Cats are not permitted due to allergies. Please keep dogs on a six-foot leash when walking off the property.

How can we check availability or contact you?

Check availability and book directly on this website. For questions, email [email protected] or message us through your booking platform.

What is your cancellation and payment policy?

A 50% payment is due when you book, with the remaining balance due 14 days before arrival. All payments are nonrefundable, so please review your dates carefully before reserving.

What are check-in and checkout times?

Check-in is at 4 PM and checkout is at 11 AM. Your private keyless entry code will be sent before arrival and will be active during your stay.

What essentials are provided?

The kitchen includes major appliances, cookware, bakeware, a coffee maker, and glassware. We also provide bed linens, bath and pool towels, shampoo, conditioner, body wash, paper essentials, and a washer and dryer with detergent.

Is there Wi-Fi and space to work?

Yes! We offer high-speed Wi-Fi, a private desk upstairs, and a folding desk in the basement.

Are the pool and hot tub available year-round?

The pool is seasonal, and the hot tub is available year-round. No alcohol, glass, or pets are allowed in the pool. Children must always be supervised around the pool and hot tub. The hot tub accommodates a maximum of five guests. Please replace its cover after each use.

Can we use the fireplace and fire pit?

Yes, both are available year-round. Use only dry natural wood or approved logs, never leave fires unattended, and fully extinguish them after use.

What are the main house rules?

Quiet hours are 9 PM–9 AM. No smoking or candles indoors, and no loud parties. Small gatherings that include anyone not listed on your reservation require prior approval. Please secure bagged trash in the shed bins. Exterior security cameras are present; there are none inside.

What should we do before checkout?

Cover the hot tub, close windows and doors, leave sheets on the beds, and load and run the dishwasher. Please follow the checkout message sent before departure for full instructions.