Bear House Catskills

Luxe Mountain Retreat

Privacy Policy for Bear House Catskills

Effective Date: October 24, 2026

Introduction

Bear House Stays LLC ("we," "our," or "us") operates the website bearhousecatskills.com and manages reservations for Bear House Catskills. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website,submit an inquiry, or book a stay with us.

By accessing bearhousecatskills.com or utilizing our direct booking services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Data") to facilitate reservations, ensure guest safety, and improve our services.

A. Information Provided Directly by You

  • Personal & Contact Details: Full name, email address, phone number, and billing/mailing address.
  • Direct Booking Information: Dates of stay, total number of guests, names of additional adult guests, and details regarding accompanying pets or dogs.
  • Payment Data: Credit card details and billing information processed securely at the time of reservation.

B. Information Collected Automatically

  • Technical Data: IP address, browser type, operating system, referring URLs, device information, and page views gathered automatically when navigating bearhousecatskills.com.

2. How We Use Your Information

We process your personal information strictly for legitimate business and regulatory purposes, including:

  • Processing Reservations: Managing direct bookings, guest registration, and payment transactions through our booking engine (Lodgify).
  • Guest Communication: Sending booking confirmations, check-in instructions, keycode access details, house guidelines, and customer support messages.
  • Compliance & Legal Obligations: Adhering to local municipal lodging regulations and local tax requirements,specifically maintaining compliance with Greene County Short-Term Rental Permit # 26-0218.
  • Property Operations: Ensuring appropriate accommodations based on guest count and pet declarations.

3. Third-Party Services & Operational Tools

We partner with trusted third-party service providers to facilitate operations, market our property, and manage direct bookings efficiently. These third parties access your information only to perform specific tasks on our behalf:

  • Lodgify (Reservation Engine): Manages direct booking workflows, guest communication, and reservation records.
  • PriceLabs (Dynamic Pricing): Analyzes market trends and occupancy to optimize listing rates.
  • Google Analytics 4 & Search Console (Web Analytics): Measures site traffic, usage trends, and search performance to improve site utility.
  • Native (Marketing & Distribution): Assists with social media integration, content distribution, and promotional outreach.
  • Payment Gateways (Payment Processing): Encrypts and processes credit/debit card transactions securely.

Note: We do not store full payment card details on our servers. All financial transactions are encrypted and processed through PCI-DSS compliant third-party payment gateways.

4. Security & Safety Disclosures

Exterior Security Monitoring

For the protection of our guests, property, and local wildlife, Bear House Catskills utilizes exterior security cameras.

  • Cameras monitor outer grounds, driveways, and building entry points only.
  • There are no cameras placed inside the residence or in private outdoor areas (such as indoor living spaces,bedrooms, or bathrooms).
  • Footage is reviewed solely for security, safety, or verification purposes related to local property rules and occupancy guidelines.

5. Data Retention & Security

We maintain technical and organizational safeguards designed to protect your personal data against unauthorized access, loss, or alteration.

  • Retention Period: We retain personal information for as long as necessary to fulfill the reservation, handle post-stay inquiries, and satisfy legal, accounting, or municipal tax requirements.
  • Municipal Records: Guest records required under local short-term rental permits are held in accordance with Greene County administrative regulations.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access & Correction: Request a copy of the personal data we hold about you or update inaccurate details.
  • Deletion: Request the erasure of your personal data, subject to legal or tax retention obligations.
  • Marketing Preferences: Opt out of receiving promotional emails by following the unsubscribe instructions included in those communications or contacting us directly.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Operating Entity: Bear House Stays LLC
  • Property: Bear House Catskills
  • Location: Cairo, NY
  • Website: bearhousecatskills.com